Shipping and Delivery
All Products purchased from the Site shall be delivered to the Member by the Logistics Partner engaged by HelloPrint.pk. The member undertakes to provide accurate postal address to facilitate delivery by HelloPrint Media Incomplete address details are likely to result in loss or delay of shipment. HelloPrint Media will not be held liable for delays or loss of shipments, or any other loss caused due to inaccurate and incomplete address. Member will be liable to pay for the product or service which is undelivered for want of completeness/accuracy of address provided at the time of placing the order. HelloPrint Media will not be held liable for misplaced, lost shipments, delays, incorrect deliveries, or any other loss caused to the member.
1. General Information
At HelloPrint.pk, we are committed to providing our customers with an exceptional shopping experience, including reliable and timely delivery services. This shipping policy details the terms and conditions for the shipment of products ordered from HelloPrint.pk.
2. Shipping Options and Costs
We offer a variety of shipping options to meet our customers' needs:
- Standard Shipping: Delivery within 5-7 business days. Shipping costs are calculated based on the weight, dimensions of the package, and the delivery destination.
- Express Shipping: Delivery within 2-3 business days. Additional charges apply.
- Same-Day Delivery: Available for select products and locations. Orders must be placed by 12:00 PM local time. Additional charges apply.
3. Order Processing Time
Orders are processed within 1-2 business days. We do not process or ship orders on weekends or holidays. In the event of a high volume of orders, processing may be delayed by a few days. Please allow additional time in transit for delivery.
4. Shipping Confirmation and Order Tracking
Upon shipment of your order, you will receive a shipping confirmation email containing a tracking number. You can track your order using the provided tracking number.
5. International Shipping
We currently offer shipping to select international destinations. For more information about international shipping options and associated costs, please contact our customer service team.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their size, weight, or destination. We will notify you if any items in your order cannot be shipped to your specified address.
7. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue. In the event of a lost package, please contact our customer service team to initiate an investigation.
8. Contact Information
For any questions or concerns regarding our shipping policy, please contact us at:
- Email: support@helloprint.pk
- Phone: +92-300-4320480
- Address: Siddique Centre, Jail Road, Block H Gulberg 2, Lahore, Punjab
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